Jeetbala Privacy Policy — How safe is your information with us?

When creating an account on the jeetbala platform, your name, mobile number, and date of birth are collected, which are essential for account verification and security. Transaction details are stored when payments are processed, however your mobile banking PIN or password is never stored in our system. When you browse our site, your device type, browser, and IP address are automatically logged, used solely for security monitoring and service improvement. When you contact customer support, records of that conversation are temporarily stored to make future assistance easier. We never collect unnecessary information — only what is genuinely needed to provide the service.

Is your information shared anywhere?

Jeetbala never sells your personal information to any third party or shares it for marketing purposes. However, under legal obligations, necessary information may be provided upon direct request from competent government authorities in Bangladesh. Limited information is shared with authorized payment gateway partners assisting in payment processing solely for the purpose of completing transactions, and they are also bound to follow the same privacy standards. A limited number of technology partners involved in operating our platform's technical services are also subject to strict confidentiality agreements. Ensuring maximum caution before using your information in any circumstance is our top priority.

How long is data stored?

Your information is stored on our secure servers for the entire duration your account is active. After account closure, certain data may be archived for a specified period as required by legal obligations, after which it is securely deleted. Payment records are required to be retained for a defined period in accordance with financial regulations. Browsing logs are generally not kept for more than ninety days. You may request deletion of your data, though it may take time to take effect if there are ongoing legal obligations.

Cookies and tracking — what's the real picture?

Jeetbala's website and app use necessary cookies to manage sessions and improve user experience. These cookies remember your login state and help pages load faster. There are no third-party ad trackers or social media pixels on our platform. You can control cookies at any time through your browser settings, though disabling certain cookies may limit some platform features. We only keep cookies that are genuinely necessary for your user experience.

What are your rights?

Under the applicable data protection regulations of Bangladesh, you have certain clear rights that jeetbala respects. You may request to view your stored information at any time. If any information is incorrect, contact our support team for corrections — we will update it as quickly as possible. You also have the right to object to or restrict the processing of your data in certain circumstances. If any changes are made to this policy, we will publish a notice on the platform, and registered users will be directly notified of significant changes.